Resident Benefits Package

(Plus $5/month for each additional leaseholder)

Included with ALL residential leases is a Resident Benefits Package. These benefits are designed to offer protection and convenience to our residents.  The package includes the following:

Renter's Policy

We have established an umbrella policy that gives residents $100,000 of liability and $10,000 content coverage.  This coverage fully meets the requirement for residents to have renter’s liability coverage.  With this plan, residents receive the benefits of coverage without applications, credit checks, or billing.

Utility Concierge

We have partnered with Citizen Home Solutions (a third party service coordinator) to assist in starting utilities (including water, electricity, gas and internet/cable/satellite service) on your behalf.  They will call you soon after you sign your lease. It is your responsibility to ensure all utilities are in your name at the start of the Lease. If you do not hear from Citizen Home Solutions in a time that suits you, feel free to call them directly at (877) 528-3824 or go to

24-Hr Maintenance Hotline with Live Support

You can call in and speak to a live Maintenance Coordinator, text, or submit a maintenance request online at any time 365 days a year, 24 hours a day.

Multiple Payment Options

Pay free online via automatic withdrawal or make a one-time payment with a bank account or credit card. Pay at 100’s of payment centers near you, including Walmart (additional transaction fees may apply).

Late / Returned Payment Fee Waiver

First Property Management will grant a one-time per lease year waiver of a late or returned payment (ACH or check) fee. Unused waivers do not accrue or carry over from one year to the next.

Credit Bureau Reporting

Residents receive the benefit of credit reporting to the 3 major credit reporting agencies.  You have the opportunity to strengthen your credit history by making on time payments, which will positively impact your credit scores.

Resident Portal

You have 24/7 access to your online Resident Portal to submit maintenance requests, pay online using all included payment options including paying online, auto-draft and paying at a local storefront, as well as access to electronic documents.